good1's commitment to responsible gaming
Enjoy your gaming while keeping yourself and your family safe — good1 is always here for you.
Gaming should be fun, not stressful
good1 believes that online gaming is a form of entertainment — not a way to earn household income. We want every one of our players to enjoy games with a clear mind, in a controlled way, and with full awareness.
On this page you will find complete information about good1's protection tools, age verification policy, self-exclusion process, and how to get help. For any issue, our support team is available 24/7.
Age restrictions are strictly enforced
The good1 platform is for people aged 21 and over only. Minors are strictly prohibited from opening an account or playing games. Age is confirmed during account verification.
good1's gaming control features
good1 provides several effective tools to keep your gaming experience in your own hands.
Setting deposit limits
You can set daily, weekly, or monthly deposit limits. Once a limit is set, it takes effect immediately. A request to raise the limit takes some time to come into effect, so that decisions are not made on impulse.
Time-out feature
If you want to take a break, you can take a time-out from 24 hours to 6 weeks. During this period, access to your account and playing games will be temporarily suspended. Your account is reactivated automatically once the period ends.
Self-Exclusion
If you feel that gaming is having a negative impact on your life, you can take a long-term self-exclusion from 6 months to 5 years. During this time, the account remains completely inactive and no promotional messages are sent.
Play time limit
You can set how many hours a day you play games. When the set time is reached, a warning appears and the session ends automatically. This helps you maintain your daily routine.
Activity review
You can view your gaming history, deposit and withdrawal records, and session time information at any time. Understanding your own patterns is the first step toward responsible gaming.
Reality check
At set intervals, a message shows how long you have been playing. This reminder brings you back to the present and helps you make conscious decisions.
Recognise the warning signs
Gaming problems develop gradually. If you notice the following in yourself, it is time to be cautious.
Spending beyond your budget
Spending more money than your set budget, or playing with borrowed funds, is a major warning sign.
Trying to chase losses
Placing more bets to recover money you have lost — this is known as "chasing losses".
Neglecting family and work
Neglecting relationships with family, friends, or work responsibilities because of gaming.
Keeping it secret
Hiding your gaming habits from family or loved ones.
Restlessness when not playing
Feeling anxious, irritable, or uncomfortable when you cannot play.
Forgetting daily responsibilities
Skipping meals, sleep, or professional duties to stay absorbed in gaming.
Simple rules for healthy gaming
Follow these simple habits to stay safe while having fun at good1. Sticking to these rules will keep gaming an enjoyable experience at all times.
- Set a budget before you start playing and stick to it — only play with an amount you can afford to lose.
- Never think of gaming as a source of income. It is entertainment only.
- Avoid gaming when drinking or overly tired — it reduces your ability to make good decisions.
- Set a fixed time for gaming and take a break after that time. Spend time with family and friends.
- If you lose, do not get discouraged — wait for another day and do not rush to recover your losses.
- Use good1's time-out or deposit limit features — it is not a sign of weakness, it is the smart thing to do.
- Never play using someone else's credit or borrowed money.
- If you feel there is a problem, contact good1 support without delay — we are here to help, not to judge.
How to use the protection tools
After logging in to good1, you can easily activate these features from your profile settings.
Log in to your account
Go to the good1 login page, access your account, and click the profile icon in the top right corner.
Go to settings
Find the "Responsible Gaming" tab. All protection tools are available in one place here.
Choose a tool
Deposit limit, time-out, or self-exclusion — select whichever you need and set your preferred duration or limit.
Confirm
Save the changes. Lowering a limit or activating a break takes effect immediately, while an increase takes a set amount of time to activate.
If you have trouble using the tools, contact the good1 support team directly — they are ready to help 24/7 via live chat and email.
good1 support is always here
If you feel that gaming is creating problems in your life, do not try to face it alone. good1's support team will help you with complete confidentiality.
Our support representatives speak both Bengali and English and will help you understand your situation and activate the appropriate protection tools.
A request for self-exclusion or account closure can also be made directly through support — without going to your profile settings.
Contact support
Share any concern or question with us. We are here to help, not to judge.
All communications are fully confidential and protected by SSL encryption.
Questions and answers about responsible gaming
Find answers to the most frequently asked questions about good1's responsible gaming policy here.
Enjoy good1's world safely
Play responsibly, stay within your limits, and keep gaming as a source of enjoyment. Our support team is always here.